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Patient Referrer
Frequently Asked Questions

Find quick answers to the most common questions about our services. Can’t find what you’re looking for? Get in touch with our team!

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    Appointments & Referrals

    • Yes, a valid referral from a medical or dental practitioner is required for all medical imaging services.
    • Yes, we accept referrals from all licensed medical practitioners, regardless of the provider listed.
    • Appointments are preferred, however, we do offer a same day walk-in service for anything urgent.

    Please call: 03 9998 7477

    Via our website (click here) – Book an Appointment

    Email: skr@pinnaclemi.com.au

    Billing & Medicare Coverage

    • Some imaging procedures are partially covered by Medicare, meaning there may be an out-of-pocket fee for some studies (gap payment).
    • The gap payment varies depending on the type and complexity of the procedure.
    • Some procedures are not included in the Medicare Benefits Scheme and do not qualify for a rebate.
    • You will be informed of any out-of-pocket costs when booking your appointments.
    • Pensioners and healthcare card holders may be eligible for bulk billing or a discounted rate on some Medicare-eligible procedures.
    • Some services, such as interventional procedures, may still incur an out-of-pocket fee.
    • The Department of Veterans Affairs (DVA) covers the cost of most imaging services for Gold cardholders.
    • Some procedures, such as MRI, may require pre-approval.
    • For WorkCover or TAC claimants, we will invoice the relevant insurer directly if a claim number and approval are provided.

    Safety & Procedures

    • Yes, all medical imaging is performed using the lowest possible radiation dose while maintaining high-quality results.
    • Our advanced technology ensures patient safety at every step.
    • Certain scans, such as X-rays and CT, are generally avoided during pregnancy unless medically necessary.
    • Ultrasound and MRI are safe alternatives in most cases. Please inform your doctor and our staff if you are pregnant or may be pregnant.
    • Yes, most modern implants are MRI-safe. However, we will check the type of implant before proceeding with the scan.

    During Your Visit

    • Yes, you may bring a support person. However, they may be asked to wait outside the imaging room for safety reasons.
    • Most reports are completed within 24 hours. All reports are completed within 48 hours. Urgent studies are reported within two hours.

    Call us on 03 9998 7477
    Or use the Parkable app: https://maps.parkable.com/
    Temporary parking at 509 St Kilda Road is available.

    Payment & Accounts

    • For out of pocket payments we appreciate settlement of the account on the day of service. We accept all major credit and debit cards. Medicare rebates are claimed directly online and are deposited into your nominated bank account within 48 hours.